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I get the error: The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Viewed 11142 times since Thu, Aug 4, 2011
eBay bans certain words and phrases, this can result in a listing being refused. eBay recently made a change to its policy regarding offline payments, you can no longer accept personal checks or money orders for listings on eBay and you listings... Read More
I get eBay error 240 when trying to apply design
Viewed 5119 times since Thu, Sep 15, 2011
When you apply design to your live ebay listings your are actually amending your listings, and with all revisions eBay will check the content of the revision to ensure that you are not violating their listing policy. The error you are receiving is... Read More
I have applied a Froo! app to my listing and now my listings are not appearing in eBay Search
Viewed 5026 times since Wed, Sep 14, 2011
When we apply design or a gallery to your listings this is an eBay revision. When you revise an item ebay then re-index your store products. This is usually very quick but can take a few hours depending upon how busy eBay's servers are. This... Read More
Is it possible to amend the listing description after I have applied design?
Viewed 4401 times since Thu, Sep 8, 2011
When you apply design from Froo! Template Themes to your live eBay listings, the application will include code snippets within your item description that displays the design within your listing. When revising an item description that contains a... Read More
I get eBay error 95: The auction currency specified does not match the auction currency for the selected site.
Viewed 4313 times since Fri, Sep 28, 2012
The error you are receving is from eBay. When you apply a design to a live listing eBay item you are actually amending that listing, and with any amendment eBay will check that the current content meets its listing conditions. The item you are... Read More
How do i setup a payment method for my subscription to an application
Viewed 3877 times since Wed, Sep 28, 2011
It is free to sign up to froo apps, and you get 30 days to trial all of the applications available. Some of the applications remain free after the trial period, others carry a small monthly subscription fee for continued use. Pricing details of each... Read More
My Froo! Template Theme is not displaying correctly after re-listing using eBay sell similar option
Viewed 3789 times since Thu, Aug 4, 2011
It is possible to relist items using eBay's Sell Similar and Relist options and still keep your Froo template. However there are a few considerations you need to make while relisting. If the item is radically different, it is best to relist the... Read More
What will happen to my listing if I unsubscribe from the application?
Viewed 3777 times since Thu, Aug 4, 2011
If you choose to unsubscribe from Froo your listings will revert to how it looked before you applied a template theme or Cross Sell gallery. Read More
Can I change a design once I have already applied a theme to my listings?
Viewed 3727 times since Thu, Sep 8, 2011
You can change the designs you have already assigned to your listings with a new design whenever you like. Just go to step five of the application find the listing you would like to replace design on and click the remove design icon, this will remove... Read More
Why can’t I amend some listings?
Viewed 3717 times since Thu, Aug 4, 2011
If a listing has active bids then you cannot make changes as this involves revising an item and ebay's rules state that you cannot revise a listing with active bids. You are also unable to apply a template theme to an item that has less than 12... Read More
Renewing your eBay Token
Viewed 3222 times since Thu, May 22, 2014
If your eBay Token has expired Froo Apps will not be able to communicate with your eBay account and you will be unable to use any of the eBay applications. You will need to renew your Token. Login to your froo apps account (http://apps.froo.com... Read More
How do I unsubscribe from the application/cancel my subscription?
Viewed 3107 times since Tue, May 21, 2013
You can cancel your subscription/unsubscribe at any time from the User Profile section under the Account tab. Read More
Can I have a different design on different listings?
Viewed 3093 times since Thu, Aug 4, 2011
Yes, Froo! Template themes enables you to mix and match templates as much as you want. In fact why not try adifferent templates for different products. Each time you wish to change your design, just go back to the design library. Read More
No items are displayed in my cross promo gallery.
Viewed 3087 times since Thu, Aug 4, 2011
Check that you have other live items. If you do have live items but they are not displaying then check eBay's Item Promotion Manager. Go to My eBay > Marketing Tools > Item Promotion > Cross Promotion. If you do not have any other items then you... Read More
I get the notice "Auth token is hard expired"
Viewed 3072 times since Wed, Feb 19, 2014
When you first started to use Froo Apps you granted permission for Froo to access your eBay account, this permission allows data such as your selling list to be populated in to the apps, it is also required for galleries or design to be applied to... Read More
Can templates be automatically applied everytime I list a new item?
Viewed 3037 times since Thu, Aug 4, 2011
Froo! Template themes has be made to apply design to your live listings, this way it doesn't matter which listing tool you use, you can still use this application to apply design.   Froo! Template Themes does not automatically apply design... Read More
My listings have disappeared after applying your design
Viewed 2875 times since Thu, Aug 4, 2011
When you amend a listing, by apply design or any revision, eBay has a small delay while it re-indexes the information your have changed and puts it back on eBay. This is true of any revision and not just design. Depending on eBay, this re... Read More
Can I edit a Template Theme?
Viewed 2627 times since Thu, Aug 4, 2011
Froo! template themes can be customized with you logo and your choice of design, however individual design elements can not be changed. If you are seeking a more customizable design, why not speak to Frooition about a completely custom design,... Read More
I get a message from eBay saying I have an email address within my listing when I revise the listing.
Viewed 2553 times since Mon, May 12, 2014
If you have received the following message whilst editing your listing that contains a Froo! Template Theme design, you do not need to worry that the design is causing a problem, and you will not have your listings removed. From October 2013 eBay... Read More
How to search for items in Template Themes
Viewed 1834 times since Wed, Apr 2, 2014
When at stage five of the application Template Themes there are several ways you search and order your live eBay items to help in applying a design to those listings. By default when you first enter stage 5 your live eBay listings will be ordered by... Read More
Can I choose which items to place inside the template’s cross promotion section
Viewed 1831 times since Mon, May 12, 2014
You can set rules for product types and categories. You can set up to four items within the cross promotion. For more information see: http://pages.ebay.com/stores/cross-promotions/tutorial/index.html Read More
I get eBay error 12018 when trying to apply a design
Viewed 1672 times since Mon, May 12, 2014
When you apply design via the application Froo! Template Themes you are actually amending your live eBay listing, and with all revisions eBay will check the content of the revision to ensure it does not breach its listing policy. This particualr... Read More
I get an error of non-compliant image in my listing when trying to apply design
Viewed 1559 times since Mon, May 12, 2014
When you apply design to your live eBay listings you are actually making an amendment to your live listings, and with any amendment eBay will check the current content of your listings and the content you are applying to ensure that it meets eBay&... Read More
Are apps within Froo active content Free?
Viewed 1558 times since Wed, Dec 14, 2016
Yes, the content generated by the applications in Froo Apps are active content free. As an eBay certified provider all Frooition software is verified by eBay to be compliant with its latest policies. If you use Froo! Template Themes or Froo! Cross... Read More